Phoenix Pet Cremations - Privacy Notice
Who We Are
Phoenix Pet Cremations (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Phoenix Pet Cremations registered office is at Culverts Farm, Boreham, Chelmsford, Essex, CM3 3EW and we are a company registered in England and Wales under company number 241144252. We are registered on the Information Commissioner's Office Register; registration number A420368 and act as the data controller when processing your data. Our Appointed Person is Harry Hodson - Owner, who can be contacted at the above address and at firstname.lastname@example.org
Information That We Collect
Phoenix Pet Cremations processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we collect from you is (this list is not exhaustive): -
- Date of Birth
- Telephone Number
- Mobile Telephone Number
- National Insurance Number
- Passport Number
- Driver’s License Number
- Special Category Data (e. health/medical information, details about religion, sexuality etc)
We collect information in the below ways: - online form, website enquiries, employment CV’s, phone calls and in person.
How We Use Your Personal Data (Legal Basis for Processing)
Phoenix Pet Cremations takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -
- We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
- We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
- We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests
You have the right to access any personal information that Phoenix Pet Cremations processes about you and to request information about: -
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable)in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Phoenix Pet Cremations uses third-parties to provide services and business functions including accounting, payroll and HR Support; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
Phoenix Pet Cremations takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, some of which mayinclude: -
SSL, TLS, encryptions, pseudonymisation, restricted access, IT authentication, firewalls, anti-virus/malware
Transfers Outside the EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Phoenix Pet Cremations works with third party software providers who have hosting servers in the EU and the USA, where data is stored and processed on hosting servers outside of the EU, both the third-party providers and our company have strong safety measures in place for the protection of your data when transferred, stored and processed. These include, access control, intrusion detection, authorisation, physical and environmental security and strict password protection.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Phoenix Pet Cremations however, as this information is required for us to provide you with our services and with legitimate interests, we may not be able to offer our services without it.
As noted in the ‘How We Use Your Personal Data’section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis.
How Long We Keep Your Data
Phoenix Pet Cremations only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Special Categories Data
Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.
LEGITMIATE INTERESTS EXAMPLE
Phoenix Pet Cremations may very occasionally send you specific products or services by email and / or post that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.
Lodging A Complaint
Phoenix Pet Cremations only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority. We would however like the opportunity to look into your complaint prior to this if possible to see if we can rectify it. If you still feel you would like to complain following this please do so by getting in touch with:
Information Commissioner’s Office
Telephone: 0303 123 1113
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