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Common Questions

Can't find your answer? We're happy to help.

Call us on 01245 922 023

What are the working procedures at Phoenix Pet Cremations?
Phoenix Pet Cremations is an accredited member of the association of private pet cemeteries and crematoria (APPCC), having won the approval of independent inspectors under a strict inspection scheme designed to ensure your pet is treated with care and dignity in a professional setting.
How do I know I will get my pets ashes back?
ALL pets are handled and cremated individually with care and respect. Each pet is cremated on their own thus ensuring that you receive your own pet’s ashes. We provide a certificate that is returned to you with your pet's ashes. we only carry out GENUINE INDIVIDUAL CREMATIONS as explained in the Strict Code of Practice that we adhere to.
What services will my vet offer me?
This will depend on the veterinary practice that you use. Sadly, not all vets give you the option of choosing between different crematoriums. If your vet has suggested an alternative crematorium to Phoenix Pet Cremations please check whether they are an Association member as not all pet crematoriums operate to a code of conduct to ensure you get a genuine individual cremation and your own pets ashes back.
How are pets collected?
We are able to collect from your home, by appointment after euthanasia or from your veterinary surgery, upon request. All collections are made in discreetly in unmarked vehicles.
How will my pet be treated?
It is very important to us that all pets that come to Phoenix Pet Cremations are treated like one of our own. Your pet will be handled carefully at all times and we assure you that they will be treated with the great deal of respect that they deserve.
Can I have my pet cremated and collect their ashes on the same day?
Yes. We can carry out an immediate cremation upon request, please enquire about our same day service prioritised for clients who visit the crematorium with there pets instead of opting for a collection.
What happens after cremation?
You are welcome to collect your pet's ashes. Alternatively we can return ashes directly to your home or your vet, which we are most willing to do, although an additional charge is made for this service.
What is the APPCC?
The Association represents many small privately owned pet cemeteries and crematoria throughout the country. One of its main objectives is to ensure members operate to a strict Code Of Practice before, during and after cremation.

www.appcc.org.uk

If you would prefer to book online rather than speaking to us on the phone, we have an online booking system you can use.

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Click 'Book Now' to start the process

You'll be taken through a series of questions about yourself and your beloved pet

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Choose the desired collection time and location

Select the collection time and location. You'll receive automatic updates at each stage of the cremation process

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Pick your casket or urn and paw prints

Select from a wide range of caskets, urns, and keepsakes available so that your beloved pet is never far away

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Pay securely online using your credit or debit card

Finalise your booking by paying for it securely by credit / debit card. We also offer payment plans.

We are Essex's Leading Same Day Individual Pet Crematorium

Our beautifully presented crematorium is set in an idyllic and rural location, as you will see in our video.

There are lots of peaceful riverside walks with a tearoom nearby so if you wanted a same day individual cremation for your pet it is a tranquil place to wait while the cremation takes place.

We also have a wide range of paw prints, caskets and urns available to go home with you on the same day.

What Our Customers Say

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Who are we?

Phoenix Pet Cremations specialise in personal, individual, same day cremations, and offer a 7 day a week collection service in your time of need.

We pride ourselves on delivering an excellent and unrivalled standard of care to our clients and their pets. Our exemplary level of service is available for animal lovers in Essex, London, Suffolk, Kent, Hertfordshire, and Cambridgeshire.

Pet euthanasia is also available 7 days a week, either in the comfort of your own home, or here at the crematorium. Our friendly team of highly-qualified partnered vets offer highly affordable rates.

Choose from an individual collection from your home or vets, alternatively bring your pet directly to us. Our warm and comfortable private farewell room will give your special pet an idyllic send off in our unique location. Here we have a wide range of jewellery, urns and caskets on display for you to choose from. Some clients prefer this as it gives them peace of mind and comfort at such a difficult time.